THE CHALLENGE
Technicians are experts at fixing cars, not writing stories. They need a solution that simplifies their reporting process.
Every minute a tech fights with an RO is a minute they're not turning wrenches. Stories come back vague. Warranty gets denied. Advisors play telephone. The customer ends up confused on the phone three days later.
The bottleneck isn't your team. It's the keyboard.
HOW IT WORKS
A SIMPLE THREE-STEP PROCESS
Input from the tech:
"Water pump leaking from the seal, leaking coolant, replaced, removed serpentine belt, drain and filled coolant, pressure tested and verified repair."
RapidRO Output:
"Vehicle presented with coolant leak originating from the water pump assembly. Diagnostic inspection confirmed failed water pump seal causing external coolant loss. Performed water pump replacement per OEM procedure including removal of serpentine belt, draining and replacement of coolant system, installation of new water pump with new gasket, refill with manufacturer-approved coolant, and pressure-tested cooling system to verify repair integrity. No further leaks detected post-repair."
INDUSTRY
Our
Partners
Our team is comprised of seasoned professionals who have worked on the service drive and understand the industry's needs.
Authenticom
Fortellis